Question 1

Is SmartPDFTools really free?

Accepted Answer

Yes — all 16 PDF tools are free to use with files up to 10 MB and 3 tasks per hour. Premium unlocks unlimited usage, larger files and AI features.

Question 2

Are my files secure?

Accepted Answer

Absolutely. All uploads are encrypted with TLS 1.3 in transit, processed in isolated containers, and permanently deleted within one hour. We never read your file content.

Question 3

Do I need to install anything?

Accepted Answer

No. Every tool runs in your browser. We also offer optional desktop apps for Mac, Windows and Linux on Premium plans.

Question 4

What's the maximum file size?

Accepted Answer

Free users can upload files up to 10 MB. Premium supports up to 5 GB per file.

Question 5

Which file formats do you support?

Accepted Answer

PDF, DOCX, DOC, XLSX, XLS, PPTX, PPT, JPG, PNG, HEIC, TIFF and more.

Question 6

Do the AI tools work in Arabic?

Accepted Answer

Yes — our AI summary, chat and translation tools support over 100 languages including Arabic, with right-to-left layout preserved.

Question 7

Can I cancel anytime?

Accepted Answer

Yes. Cancel any plan with a single click — no calls, no questions. Your account stays on the free plan.

Question 8

Do you offer team or business plans?

Accepted Answer

Yes. Business plans include team management for up to 50 users, SSO, API access, custom branding and a dedicated account manager.

Question 9

Is there an API?

Accepted Answer

Yes, available on Business plans. RESTful endpoints for every tool, with generous rate limits and webhook support.

Question 10

Are you GDPR compliant?

Accepted Answer

Yes. We're fully GDPR compliant, hosted in EU data centres for European customers, and SOC 2 Type II certification is in progress.

Questions, answered